Collecting Texpad's error log
This article concerns the
macOS
app.
See other variants:
iOS
Windows

Texpad logs unusual errors during its operation to an error log. This is very often helpful for us when debugging problems, and we usually ask for it if you get in touch.

The Texpad error log contains information logged by Texpad macOS during its run. Often this contains information useful for debugging problems, and we usually ask for it if you contact us with a bug. This log is stored in a different place if you have the sandboxed version of Texpad from the Mac App Store, the unsandboxed version purchased directly from us, or the unsandboxed beta version if you are trying Texpad pre-release.

This file is in plain text so please read the contents before sending it to us if you are concerned about privacy issues.

The instructions below explain how to access the log depending on the version.

Mac App Store

  • Open Finder
  • Click on the Go menu
  • Click on the Go To Folder... item
  • Type ~/Library/Containers/com.vallettaventures.Texpad/Data/Library/Application Support/Texpad into the box and press enter
  • Attach texpad-error-log.txt to an email to us

Texpad Website Direct

  • Open Finder
  • Click on the Go menu
  • Click on the Go To Folder... item
  • Type ~/Library/Application Support/Texpad into the box and press enter
  • Attach texpad-error-log.txt to an email to us

Texpad Beta

  • Open Finder
  • Click on the Go menu
  • Click on the Go To Folder... item
  • Type ~/Documents/Texpad Beta Logs into the box and press enter
  • Attach texpad-error-log.txt to an email to us