Frequently Asked Questions (FAQs)

Following are some frequently asked questions by Texpad users.

Is there a Student discount for Texpad?

We don’t offer an Educational discount as the majority of our users are attached to an educational instution, there are details here.

Is it possible to buy a single licence that covers both Texpad iOS/macOS

No, although the iOS and macOS apps are similar, the platforms are different. There is considerable time and effort to maintain each version of Texpad, adapting them for their host platforms. As such they are sold separately, and an iOS licence does not cover the macOS version, or vice versa.

Why do I not have the latest version of Texpad

It is possible that you notice there is a newer version of Texpad available than you have running, or are able to update to. This is usually because we roll versions of Texpad out progressively across the userbase, so it may be a few weeks before you are updated to the lastest version.

If you are using an old operating system no longer receiving security support, it is possible we may no longer be offering updates for that system either. In that case, you would need to upgrade to a supported operating system. There are notes on old systems here.

Could I have multiple documents in a single Texpad window?

Only one root document can be open per window at a time, and we do not intend to allow this. This is because the toolbar contains a number of UI elements that correspond to a single root document, such as typeset button & configuration. If we were to allow multiple root documents per window, that would cease to be clear. Both macOS and iOS provide the ability to split the screen between windows, so this can be used when required.

I am a software reseller, would you like to work with us?

No, Texpad is only sold via the website, and Apple App Stores, we do not work with resellers.

I am getting encoding errors when opening or saving a document

There is a full article on this topic here.

Is there be an M1 build of Texpad macOS?

Yes, Texpad macOS is distributed as a combined Intel/M1 build.