1. General Statements
We do not collect user emails address or any other personal data for any purposes other than keeping a record of their purchases.
Any test files you send us for testing or for reproducing a problem with our products are handle with confidentiality and are deleted after the reported problem has been investigated.
2. Customer Support System
User conversations are kept private by us. We use a service called tenderapp that ensures customer conversations are dealt with efficiently.
When an email is sent to us, our email support system creates an internal thread for it. When we reply, a link to the private online conversation is sent back to the user. When you click on it, the tenderapp service remembers it by using cookies in your Internet browser and you're the only person who can see the conversation: then and when you revisit.
We never put people's data (the email addresses, the email signatures, etc) online.
We use the conversation to engage personally with each customer who gets in touch, log their issue and keep them abreast of the progress being made on their feedback.
When we do learn from our interactions with customers, we often write an article (in public domain) for the wider audience on our Knowledge Base. Such an article would have no direct reference to the original emails.
3. Use of Customer Feedback
In addition to processing of customer emails by our support system, we use the feedback to record technical issues for use in future enhancements and fixes to our products.
Cookie are small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive.